Digital access
FlowAuth delivers access digitally through the customer account and dashboard. There are no physical shipments, shipping fees, or delivery addresses.
Cancellations
Customers may request subscription cancellation through support or the available billing flow. Cancellation stops future renewal charges but does not automatically refund already-used subscription time.
Refund review
Refunds may be reviewed for duplicate charges, accidental purchases, billing errors, or cases where paid access was not delivered. Refunds may be denied for consumed service time, abuse, policy violations, or completed digital use.
How to request help
Contact FlowAuth support through Discord with the account email, plan, payment date, and a short explanation of the issue.